Refund & Returns Policy – LuxeCart

At LuxeCart, your satisfaction means everything to us. We carefully ensure that every order is packed with love and care. However, if there’s an issue with your purchase, our Refund & Returns Policy will guide you.

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Eligibility for Return or Exchange

Since we sell cosmetics and skincare items, please note:

• Products can only be returned or exchanged if:

  • You received the wrong product.

  • The item was damaged, defective, or expired upon delivery.

• The product must be unused, unopened, and in its original packaging.

• Requests must be made within 3 days of delivery by contacting us at info@luxecartpk.com.

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Non-Returnable / Non-Refundable Items

For hygienic reasons, we cannot accept returns of:

• Opened or used products.

• Products purchased during a sale, discount, or promotion.

• Free gifts, promotional items, or gift cards.

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Refunds

• Once your return is received and inspected, we will notify you via email.

• If approved, your refund will be processed within 7–10 working days to your original payment method.

• Shipping charges are non-refundable.

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Exchanges

We only replace products if they are damaged, defective, or incorrect. If you need an exchange, email us at info@luxecartpk.com with your order number and details.

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Shipping Returns

To return a product, please send it to our warehouse address (shared via email upon approval).

• Customers are responsible for return shipping costs.

• For valuable items, we recommend using a trackable shipping service.

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Need Help?

If you have any questions about our Refund & Returns Policy, contact us at:
📧 info@luxecartpk.com